Return policy

General Information

If you wish to return an item, please contact us at desk@hammi-official.com within 7 days of receiving your order. We will provide you with instructions on how to proceed.

・Returns will not be accepted if more than 7 days have passed since delivery (based on the carrier's tracking data).
・Return shipping costs are the responsibility of the customer, except in cases where the item is defective.
・We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot take responsibility for items lost or damaged during return transit.
・Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
・Please allow up to 14 business days for the refund to be processed and reflected in your account.


International Returns

When returning items from overseas to Japan, any incurred import duties or taxes will not be covered or refunded by us. Please contact your local customs office for details before shipping.


Return Conditions

To be eligible for a return, items must meet all of the following conditions:

・Unused, unwashed, unaltered, and undamaged.
・All original tags, accessories, and packaging must be included and intact.
・Free from odors (perfume, tobacco, etc.), stains, or scratches.


Non-Returnable Items

・Items that have been in your possession for more than 7 days.
・Sale items or items marked as "Final Sale" on the product page.
・Items with missing or damaged product tags.
・Items showing significant signs of use or change in condition (e.g., washed, dry-cleaned, or repaired).
・Items purchased from other platforms or physical locations (e.g., pop-up stores).
・Items refused upon delivery.


Cancellations, Returns, and Exchanges

・In principle, we do not accept cancellations, returns, or exchanges for personal reasons (e.g., change of mind, incorrect size, or order errors). Returns or exchanges are only accepted if the item is defective or if the wrong item was delivered.
・For pre-order or made-to-order items, cancellations are not accepted once the order is confirmed.
・Exchanges for defective items are subject to stock availability, and you may be required to wait until the next restock. In cases where a restock is not expected or for one-of-a-kind items, a refund will be issued instead.

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Regarding compliance with consumer protection laws in specific countries, the following policies apply exclusively to products purchased from this online store.

Applicable Countries and Regions

・European Union / Consumer Rights Directive
・United Kingdom / The Consumer Contracts Regulations


Policies and Conditions

・You may return items within 14 days of receipt.
・Please submit a cancellation request via your customer account or contact us by email (desk@hammi-official.com) within 14 days of receiving the product.
・If the last day of the 14-day return period falls on a weekend or public holiday, the return period will be extended until the next business day.
・You are responsible for the return shipping costs. However, we will cover these costs if the product is defective.
・We will process your refund within 14 days of receiving your cancellation request.
・Please ship the item(s) you wish to return within 14 days of submitting your cancellation request.
・If the shipment date exceeds 14 days from the cancellation request (as determined by the postmark or tracking data), or if you cannot provide proof of shipment (such as a receipt or tracking number), a refund will not be issued. As a general rule, we will process your refund once we have confirmed that you have shipped the item(s).
・If the returned item shows a reduction in value due to excessive handling or damage, we may reduce the refund amount (partial refund).
If we observe “actions beyond simply trying on the item” as described below, we will deem this a reduction in value and may reduce the refund by up to 100% (no refund).
- Items whose condition has significantly changed while in the customer’s possession (including washing, dry cleaning, repairs, etc.)
- Loss or damage to product tags, accessories, or original packaging
- Presence of odors (such as perfume or tobacco), stains, or scratches

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一般情報

商品の返品をご希望の場合は、商品到着後7日以内にメール（desk@hammi-official.com）にてご連絡ください。折り返し返品方法をご案内いたします。

・商品到着から7日以上経過した場合、返品はお受けできません（到着日は配送業者の追跡データに基づきます）。
・返品送料はお客様のご負担となります。ただし、商品に欠陥がある場合に限り、当社が負担いたします。
・返品の際は、追跡可能な配送サービスまたは配送保険のご利用を強く推奨します。当社は返品商品の不着について一切の責任を負いません。
・返品商品が到着し、検品が完了しましたら、メールにてご連絡差し上げます。商品の状態を確認した上で、正式に返品を承認し、返金の手続きを進めさせていただきます。
・返金処理には最大2週間（14営業日）ほどお時間をいただく場合がございます。　


海外からの返送について

海外から日本へ返送される際、輸入関税・税金は当社では返金・負担いたしかねます。詳細はお住まいの地域の税関事務所へお問い合わせください。


返品の条件

返品される商品は、以下の条件をすべて満たしている必要があります。
・未使用、未洗濯、未修理であり、破損がないこと。
・商品タグ、付属品、オリジナルパッケージがすべて揃っていること。
・臭い（香水・タバコ等）、汚れ、傷が付着していないこと。


返品をお受けできないケース

・到着後7日以上経過した商品
・セール品、および商品ページに「返品不可」と明記されている商品
・商品タグが紛失または破損している場合
・お客様のもとで状態が著しく変化した商品（洗濯、クリーニング、修理等を含む）
・当サイト以外（実店舗、ポップアップストア等を含む）で購入された商品
・配送時に受取を拒否された場合


キャンセル・返品・交換について

・お客様のご都合（イメージ違い、サイズが合わない、注文間違い等）によるキャンセル・返品・交換は、原則として承っておりません。 商品に欠陥がある場合、またはご注文と異なる商品が届いた場合に限り、対応させていただきます。
・予約・受注販売商品については、注文確定後のキャンセルはお受けできません。
・交換については、在庫状況により次回の入荷をお待ちいただく場合がございます。また、再入荷未定の商品や一点もの等の場合は、返金にて対応させていただく場合がございます。